FAQs
PLEASE NOTE!!!!!
When at CHECKOUT, the Comunidad de Valencia includes the province of ALICANTE.
Deliveries outside of Jávea.
We can deliver to Jesús Pobre, Gata de Gorgos and the Marina Alta Hospital in La Jara/Xara for 12 euros.
Will my order look exactly like the picture?
We will prepare the order as closely as possible to the picture. If a specific flower is not in season, i.e. tulips in summer, we will substitute the flower with something similar.
Can I customise my order?
If you have a special request we will try to match it as closely as possible, providing the requested flowers are in stock. Please call us.
Do you provide same day delivery?
Orders received before 12.00, yes! Orders received after this time will be delivered the next day. Please note that Saturday afternoons we are closed.
Do you deliver on Sundays?
No, we are closed on Sundays.
What happens if the recipient doesn't answer?
We will try to leave the order securely on the property or leave them with the neighbours. If the above two options are not available, we will leave a card in the door or on the gate and bring the flowers back to the shop and arrange re-delivery.
NB: It is important that we have the telephone number of the recipient to avoid too many trips with the flowers.
What is your returns policy?
If the product is a vase or pot for example, these can be returned and provided the item has not been damaged in any way, we will make a full refund. Fresh flowers cannot be returned.